Privacy Policy

Your Uppity Data Dossier

Your privacy is paramount to us – almost as important as snagging that perfect upcycled fabric! We believe in being totally transparent about how we handle your precious information. Consider this your behind-the-scenes peek at how we keep your data safe, secure, and always working to make your Uppity experience utterly fabulous.

We've laid out our policy in clear, straightforward language because building trust with our amazing customers is key to our smugly sustainable mission. Read on, get comfy, and rest assured that your journey with Uppity Bags is secure and stylish.

Our Full Privacy Policy Details:

Our complete Privacy Policy details precisely how we handle your personal information.

1. Who We Are (And How to Reach Us)

Our full business name is Uppity Bags. For the purposes of applicable data protection law, Uppity Bags is the data controller for the personal data collected via this website. If you have any privacy-related queries, please contact us at Email Address for Privacy Queries.

2. What Personal Data We Collect (And Why We're Snagging It)

We collect various types of data to make your Uppity experience smooth and fabulous:

Identity Data: Your name, username, and title.
Contact Data: Your billing address, delivery address, email address, and telephone number.
Financial Data: Payment card details (please note, these are processed directly by secure third-party payment processors and are not stored by Uppity Bags directly).
Transaction Data: Details about payments to and from you, and information about the Uppity products you've purchased.
Technical Data: Your internet protocol (IP) address, login data, browser type and version, time zone setting, location, browser plug-in types and versions, operating system, platform, and other technology on the devices you use to access our website.
Usage Data: Information about how you navigate and use our website, products, and services.
Marketing & Communications Data: Your preferences in receiving marketing from us and your communication preferences.

We collect this data through various methods, including direct interactions (like when you fill out forms or make a purchase), automated technologies (like cookies when you browse our site), and from third parties (such as analytics providers or payment processors). We collect this data primarily to process your orders, manage your account, provide excellent customer service, improve the website, and send you marketing communications if you have consented.

3. How We Use Your Personal Data (Making Your Experience Fabulous)

We use your personal data based on legitimate legal grounds under GDPR, including when processing is necessary for the performance of a contract with you, when we have your consent, or when it's in our legitimate business interests. Your data is used for:

Order fulfilment and delivery.
Managing your account and relationship with us.
Improving our website and services.
Marketing communications (with clear opt-out options).
Analytics and research to enhance our offerings.
Complying with our legal obligations.

4. How We Share Your Personal Data (Only When Necessary!)

We value your trust and do not sell customer data. We share your personal data only with necessary third parties who help us deliver your Uppity experience:

Payment Processors: To securely process your payments.
Shipping Carriers: To deliver your fabulous orders (e.g., Royal Mail).
Website Analytics Providers: To help us understand website traffic and improve our site.
Marketing Platforms: To manage and send marketing communications (if you've consented).

5. Data Security (Keeping Your Secrets Safe)

We take the security of your data seriously. We have robust security measures in place, including encryption, use of secure servers, strict access controls, and adherence to internal policies to protect your personal information. In the unlikely event of a data breach, we have a clear plan in place to address it.

6. Data Retention (When We Let Go)

We only hold onto your personal data for as long as it's truly necessary for the purposes we collected it for (like processing your orders and providing amazing customer service), or to comply with any legal obligations we have (such as keeping financial records for HMRC, which is typically 6 years from the end of the relevant financial year). We don't believe in digital clutter! We regularly review the data we hold and securely delete or anonymise it when it's no longer needed, ensuring your information isn't kept longer than it needs to be.

7. Your Legal Rights (You're in Control!)

Under GDPR, individuals have powerful rights regarding their personal data, and we're here to help you exercise them:

Right to Access: You can request copies of the personal data we hold about you.
Right to Rectification: You can ask us to correct any inaccurate or incomplete data we hold about you.
Right to Erasure ("Right to be Forgotten"): You can request the deletion of your personal data in certain circumstances.
Right to Restrict Processing: You can ask us to limit the way we use your personal data in specific situations.
Right to Data Portability: You can request to receive your data in a structured, commonly used, and machine-readable format, or have it transferred to another controller.
Right to Object: You can object to certain types of processing, particularly for direct marketing.
Rights related to automated decision-making and profiling: You have rights regarding decisions made solely by automated means.

To exercise any of these rights, please contact us. You also have a right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK if you believe your data rights have been infringed.

8. Cookies (Our Little Digital Helpers)

What are they: Cookies are tiny text files that our website (and pretty much every website!) tucks away on your device (like your phone, tablet, or computer) when you visit us. They help our site remember you and your preferences, making your browse experience smoother and more fabulous. Think of them as a little digital memory for your Uppity journey!
Types of Cookies We Use & Their Purpose:
- Strictly Necessary Cookies: These are the absolute essentials! They're vital for our website to function correctly, allowing you to navigate, add items to your basket, and securely check out. We can't operate without them.
- Performance / Analytical Cookies: These clever little helpers gather anonymous information about how you use our site (e.g., which pages you visit most). This helps us understand what's working beautifully and where we can make your Uppity experience even better!
- Functionality Cookies: These remember your choices and preferences (like remembering your login details or what's in your shopping cart), making your next visit to Uppity Bags feel perfectly personalised and effortless.
- Targeting / Advertising Cookies: These may be used to deliver more relevant advertisements to you based on your interests. They help us show you more of what you might love (and less of what you don't!).
Your Consent & How to Manage Cookies:
- For any non-essential cookies (like performance, functionality, or targeting cookies), we'll always ask for your permission first, usually through a clear banner when you first visit our site. You're always in control!
- You can also manage your cookie preferences directly through your web browser settings. Most browsers allow you to block, accept, or delete cookies. Be aware that blocking certain types of cookies might affect your experience on our website (e.g., you might not be able to log in or use your shopping cart).

9. Changes to This Policy (Keeping Things Current)

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will inform you by posting the updated policy on our website with a revised "Effective Date" at the top. We encourage you to review this policy periodically to stay informed about how we are protecting your data.